Healthcare
Healthcare

Putting the heart back in the NHS

Delivering nurses with care and compassion – and reducing staff sick days by 60%

At a glance
Founded 1834
Largest critical care unit in the UK
665 in-patient beds, 12 operating theatres
A major teaching hospital
Chemistry were our ideal partner. They cared passionately about our work and the values of the NHS and really wanted to deliver a difference for us – and the results really showed this.
Clinical Audit Manager
The Context
The Context
This NHS trust was concerned over the pressures on its nurses, their time being increasingly taken up by hospital administration and particularly in recruitment, sitting in interviews for new members of staff. Additionally, research suggested that patient outcomes, e.g. speed to recovery, were linked to patients' belief that their nursing staff cared for them. Chemistry needed to find a way to reduce the administration associated with hiring nurses, whilst ensuring nurses who were hired, cared for patients.
Our Approach
Our Approach
Chemistry undertook an extensive piece of work to objectively define WGLL™ for the nurses in this particular NHS trust. Using patient feedback data, role observations, stakeholder interviews and workshops we were able to determine the difference between a nurse that would demonstrate the behaviour of compassion and one that wouldn't in this particular organisational context.
The Chemistry Solution
The Chemistry Solution
Chemistry designed a fully branded and ATS integrated online assessment tool that assessed an individual's potential to be caring and compassionate for patients.
The results
At its launch, the tool instantly reduced nurses' time spent on interviews and manual application screening, establishing a quality not quantity approach to recruitment.
4%
Staff absences after implementation
An overall reduction in the number of candidates having to be manually screened with a vast improvement in face-to-face interview ratio success
Chemistry follow up tracking showed individuals recruited using Chemistry's assessment received higher patient feedback scores
Staff absence of nurses hired via Chemistry's assessment was 4% compared to the trust average of 10%
Named as one of the safest hospitals in England for nurse staffing levels and patient safety systems
Chemistry's work has enabled us to excel in our patient-first duty of care, by reducing issues and expenditure surrounding human resources. Nurses hired through the Chemistry platform had a higher success rate at interview and were 60% less likely to have absences.
Asst Director of HR
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